Privacy Policy
PMP FRIENDS LTD (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact us, or otherwise use our services.
1. Who we are
Company name: PMP FRIENDS LTD
Address: 72 High Street, Ruislip, HA4 7AA, United Kingdom
Phone: +44 7962389548
Email: pmpfriends@outlook.com
For the purposes of UK data protection law, PMP FRIENDS LTD is the data controller for the personal data described in this Privacy Policy.
2. Information we collect
We may collect and process the following types of personal information:
- Your name
- Billing address
- Delivery address
- Email address
- Phone number
- Order details and purchase history
- Messages you send through our contact form or by email
- Payment-related information processed through our payment provider
- Technical information such as IP address, browser type, device type, and website usage data
- Cookie and analytics data, where applicable
3. How we use your information
We use your personal data to:
- Process and fulfil orders
- Provide customer support
- Send order confirmations, delivery updates, and service communications
- Manage refunds, returns, and disputes
- Improve our website, products, and services
- Detect and prevent fraud or misuse
- Comply with legal and accounting obligations
We do not sell your personal data.
4. Legal basis for processing
Under UK GDPR, we rely on the following lawful bases to process personal data:
- Contract: to process your order and deliver the products you purchase
- Legal obligation: to comply with tax, accounting, and regulatory requirements
- Legitimate interests: to run and improve our business, maintain security, and respond to enquiries
- Consent: where required, for example for certain cookies or marketing communications
5. Sharing your information
We may share your data with trusted third parties where necessary to operate our business, including:
- Payment processors
- Delivery and courier partners
- Website hosting and email service providers
- Accounting or bookkeeping systems
- Fraud prevention and security providers
- Legal, tax, or regulatory authorities where required by law
We only share the minimum information needed for the relevant service.
6. International transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we take steps to ensure appropriate safeguards are in place to protect your personal information.
7. Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, tax, accounting, and customer service requirements. When data is no longer needed, we delete or anonymise it securely.
8. Cookies and analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Analyse website traffic and performance
- Improve the shopping experience
For more information, please refer to our Cookie Policy.
9. Marketing communications
We will only send you marketing emails if you have given us permission to do so, or if we are otherwise allowed to contact you under applicable law. You can opt out of marketing messages at any time by contacting us directly or using the unsubscribe link where available.
10. Your rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain types of processing
- Restrict certain types of processing
- Request data portability
- Withdraw consent where consent is the basis for processing
To exercise any of these rights, please contact us at pmpfriends@outlook.com.
11. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.
12. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.
13. Children’s privacy
Our website and services are intended for adult customers. We do not knowingly collect personal data from children.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. The updated version will be posted on this page with a revised effective date.
15. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
PMP FRIENDS LTD
72 High Street, Ruislip, HA4 7AA, United Kingdom
Phone: +44 7962389548
Email: pmpfriends@outlook.com