Terms Of Service

These Terms of Service (“Terms”) govern your use of the website operated by PMP FRIENDS LTD and any purchases made through this website. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms.

1. Company information

PMP FRIENDS LTD
72 High Street, Ruislip, HA4 7AA, United Kingdom
Phone: +44 7962389548
Email: pmpfriends@outlook.com

2. About our business

PMP FRIENDS LTD is a UK-based retail business that supplies practical household and kitchen essentials. We sell physical goods only, including items such as storage jars, containers, wraps, tableware, and related everyday home products.

3. Use of the website

You agree to use this website only for lawful purposes and in a way that does not damage, disable, or interfere with the operation of the website or the experience of other users.

You must not use this website:

for fraudulent or unlawful activity
to attempt unauthorised access to systems or data
to submit false, misleading, or incomplete information
to interfere with website security or payment systems

4. Product information

We aim to describe all products accurately. However, product images, colours, dimensions, packaging, or minor details may vary slightly from the website description due to stock variation, display settings, or supplier updates.

All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you with an update and offer a suitable solution where possible.

5. Orders

When you place an order, you are making an offer to purchase the selected items. An order is only accepted once payment has been successfully processed and you receive an order confirmation email.

We reserve the right to decline or cancel any order if:

payment is not completed
billing or delivery information is incomplete or incorrect
we suspect fraud or misuse
the item is out of stock
there is an obvious pricing or listing error

6. Pricing and payment

All prices are shown in GBP (£) unless stated otherwise.

7. Delivery

We deliver physical goods to the shipping address provided at checkout.

Estimated delivery times are shown on our Shipping Policy page. These times are estimates only and may vary depending on stock, location, courier performance, and public holidays.

Please ensure that your delivery address is accurate and complete. We are not responsible for delays or losses caused by incorrect delivery details provided by the customer.

8. Returns and refunds

Returns and refunds are handled in accordance with our Refund Policy. Please review that policy before placing an order.

Where an item is faulty, damaged, or incorrect, you must notify us within the time period stated in the Refund Policy so that we can review the issue.

9. Customer responsibility

You are responsible for:

providing accurate contact and delivery information
checking your order confirmation carefully
ensuring someone is available to receive the delivery where required
contacting us promptly if there is an issue with your order

10. Intellectual property

All text, images, logos, product descriptions, website design elements, graphics, and other content on this website are the property of PMP FRIENDS LTD or are used with permission.

You may not copy, reproduce, distribute, or use our website content for commercial purposes without written consent.

11. Limitation of liability

To the fullest extent permitted by law, PMP FRIENDS LTD will not be liable for indirect, incidental, or consequential losses arising from the use of our website or from delays beyond our reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or for matters that cannot legally be excluded under applicable law.

12. Service availability

We aim to keep the website available and working properly at all times. However, we do not guarantee uninterrupted access. Temporary downtime may occur for maintenance, updates, technical issues, or reasons outside our control.

13. Third-party services

Our website may rely on third-party services such as payment processors, delivery providers, hosting services, and email systems. We are not responsible for the acts, omissions, or terms of those third parties.

14. Privacy and cookies

Your use of personal data is governed by our Privacy Policy. Our use of cookies is explained in our Cookie Policy. Please review those documents for more information.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or website functionality. The latest version will always be posted on this page.

16. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the courts of England and Wales.

17. Contact us

If you have any questions about these Terms, please contact: