This Refund Policy explains how returns, replacements, and refunds are handled by PMP FRIENDS LTD.
1. Eligibility for Returns
We accept returns for physical goods if the items are:
- unused
- unopened
- in original condition
- returned with original packaging where possible
If you change your mind about an item, you must contact us within 14 days of receiving your order.
2. Faulty, Damaged, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:
- your order number
- a short description of the issue
- clear photos of the item and packaging, if applicable
After reviewing the issue, we may offer:
- a replacement
- a refund
- a partial refund
- another suitable resolution
3. Non-Returnable Items
Items may not be eligible for a refund if they:
- have been used
- have been opened and are no longer in resalable condition
- have been damaged after delivery
- are returned outside the return period
4. Return Process
To request a return, please email us at pmpfriends@outlook.com with your order details and reason for return.
If your return is approved, we will provide instructions on how to send the item back.
5. Return Shipping Costs
Unless the item is faulty, damaged, or incorrect due to our error, return shipping costs are usually the responsibility of the customer.
6. Refund Processing
Once we receive and inspect the returned item, we will notify you of the outcome.
If a refund is approved, it will be issued to the original payment method used for the order. Refund processing times may vary depending on your bank or card provider.
Refunds will arrive in 3-5 business days.
7. Late or Missing Refunds
If you have not received your refund after a reasonable period, please:
- check your bank account again
- contact your card provider
- contact your bank
If you still need help, please contact us directly.
8. Contact Information
If you have any questions about this Refund Policy, please contact:
PMP FRIENDS LTD
72 High Street, Ruislip, HA4 7AA, United Kingdom
Phone: +44 7962389548
Email: pmpfriends@outlook.com