This Shipping Policy applies to all physical goods sold by PMP FRIENDS LTD through this website. Please read this policy carefully before placing your order.
1. Shipping Coverage
We currently offer:
- UK domestic delivery
- International Shipping
2. Shipping Charges
UK Domestic Delivery
Standard UK delivery: Free
Free delivery applies to eligible orders shipped within the United Kingdom.
International Delivery
International delivery: From £4.99
International shipping charges start from £4.99 and may vary based on:
- destination country
- parcel weight and size
- number of items ordered
- courier method selected
- remote area surcharges, where applicable
The final shipping charge will be shown at checkout before payment is completed.
3. Delivery Times
UK Domestic Delivery
- Order processing: 1–2 working days
- Estimated delivery time: 2–4 working days after dispatch
International Delivery
- Order processing: 1–2 working days
- Europe: 4–7 working days after dispatch
- Rest of world: 7–14 working days after dispatch
Delivery times are estimates only and may vary due to customs checks, courier delays, weather conditions, holidays, or other factors outside our control.
4. Order Processing
Orders are processed after payment has been confirmed.
In some cases, processing may take longer if:
- an item is temporarily out of stock
- the shipping address is incomplete or incorrect
- additional verification is required
- the order is placed during peak periods or public holidays
If there is any delay affecting your order, we will contact you by email or phone.
5. Delivery Method
We use suitable postal or courier services depending on the size, weight, and destination of the order.
All orders are delivered to the shipping address provided at checkout. Please make sure your address is correct and complete before confirming your purchase.
6. Tracking Information
Where tracking is available, it will be provided once your order has been dispatched.
Some low-cost or small international shipments may have limited tracking depending on the courier service used.
7. Customs, Duties, and Import Taxes
For international orders, the destination country may charge additional fees such as:
- import duties
- VAT or sales tax
- customs clearance charges
- local handling fees
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are normally the responsibility of the customer.
Please note:
- customs rules vary by country
- customs processing may cause delays
- we cannot control or influence customs decisions
8. Failed Delivery
If delivery fails because:
- the address is incorrect or incomplete
- the recipient is unavailable
- the parcel is refused
- the phone number or email address cannot be used to contact the customer
additional redelivery charges may apply, or the parcel may be returned to us.
9. Damaged, Missing, or Delayed Parcels
If your order is delayed, damaged, missing, or marked as delivered but not received, please contact us as soon as possible with:
- your order number
- your full name
- a description of the issue
- photos, if applicable
We will review the issue and provide assistance where appropriate.
10. Contact Us
If you have any questions about shipping, please contact:
PMP FRIENDS LTD
72 High Street, Ruislip, HA4 7AA, United Kingdom
Phone: +44 7962389548
Email: pmpfriends@outlook.com